SECURITY OFFICER (FULL TIME – SWING SHIFT)

SCOPE OF DUTIES:

Reporting to the Director of Security, responsibilities and essential job functions include but are not limited to the following:

• Provide our guests with 5-star ultra-luxury customer service thriving to go the extra mile at all times by being intuitive, refined and engaging.
• Assist hotel team with responsibility to ensure the protection of guests, patrons, and associates; their property, hotel property, building and grounds. Enforce hotel rules, regulations, and policies as well as the departments rules, policies, and standards.
• Handle all guest interactions with the highest level of hospitality and professionalism; resolves customer complaints; assist customers with inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Respond to all calls including, Emergency Response team calls,
• Display complete knowledge of the fire/life system and all support systems, their functions and emergency response procedures.
• Patrol property noting and correcting safety, security, and fire hazards. Able walk/run upstairs carrying a fire extinguisher.
• Share duties in Security Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, lost & found & key control.
• Write comprehensive incident reports involving thefts, internal/external guest injuries, damaged property, unusual occurrences, normal patrolling results and conduct thorough investigations. Maintain report records, assist and follow-up on investigations.
• Patrol the interior, exterior and perimeter of property via foot and cart to preserve order and protect property and assets in different environmental situations.
• Provide basic security services, key control, guest, and function room lock problems/reprogramming, guestroom safe malfunctions, and lockoutS.
• Provide basic First Aid/ CPR when needed.
• Project an image of friendliness, professionalism, and willingness to provide personalized services to all property guests, workers, and neighboring businesses, whether over the phone or in person.
• Works harmoniously and professionally with co-workers and supervisors
• Maintain professional attitude when handling any crises.
• Be able to work with minimal supervision
• Maintain confidentiality of guest information and pertinent hotel data.

QUALIFICATIONS

Experience. 1+ year(s) of experience as a Security Officer for a luxury or ultra-luxury property.

Education. High school or equivalent

General Skills:

• Refined verbal and written communication skills
• CPR/AED/First Aid Certificates preferred
• Strong problem-solving skills.
• Reading, writing and oral proficiency in the English language.
• Proficient in basic computer skills and able to perform job functions with attention to detail
• Strong communication and interpersonal skills.
• Must be flexible with schedule – Able to work weekdays, weekends, holidays, & any shifts dependent on business needs.
• Ability to work cohesively with fellow colleagues and other departments as part of a team (You will wear many hats at times)
• Ability to focus attention on guest needs, remaining calm and courteous at all times

– Equal Opportunity Employer

Job Type: Full-time

Pay: $26.00 – $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you available to work Swing Shifts?

Experience:

• Hospitality Security or Similar Security Related Field: 1 year (Required)

Language:

• Spanish (Preferred)

License/Certification:

• CPR/AED & First Aid Certificate (Preferred)

Ability to Commute:

• Menlo Park, CA 94025 (Required)

Work Location: In person