Lead Overnight Concierge/Doorman

Location: Downtown San Diego
Department: Guest Services / Concierge / Doorman / Ambassador
Reports to: Casey Walter and Location GM
Position Type: Full-Time / Part-Time

Step Into Leadership and Elevate Luxury Living!
Are you an experienced hospitality professional ready to lead and inspire a team? At The Electra, we deliver unparalleled service in a premier residential community in the heart of San Diego. We’re searching for a Lead Doorman/Ambassador who can set the standard for excellence, ensure seamless operations, and provide exceptional service to our residents and guests.

If you excel in high-end environments, thrive under pressure, and love making a positive impact, this is your opportunity to grow and lead in a luxury setting.

Position Overview:
As the Lead Doorman/Ambassador, you’ll be a key member of our team, responsible for overseeing day-to-day operations, mentoring team members, and ensuring the highest standards of hospitality and security. In addition to your direct service duties, you’ll act as a role model and point of escalation for staff and guests, upholding The Electra’s reputation for excellence.

Key Responsibilities:

Leadership & Team Oversight

Supervise and support the team, ensuring consistency in service quality.

Train, mentor, and guide team members to excel in their roles.

Monitor team performance and provide feedback to ensure adherence to standards.

Assist with scheduling and coverage to maintain smooth operations during peak times.

Guest and Resident Interaction

Greet residents and guests with warmth and professionalism, ensuring a memorable first impression.

Manage escalated concerns or special requests with poise and efficiency.

Build relationships with residents to provide personalized service tailored to their needs.

Security and Safety

Enforce security protocols and coordinate responses to incidents with management and local authorities.

Conduct regular inspections of building entrances and common areas to ensure safety and cleanliness.

Act as the point of contact during emergencies, ensuring clear communication and swift resolution.

Operational Excellence

Oversee visitor logs, deliveries, and special requests to ensure proper documentation and follow-up.

Coordinate with the Concierge and Front Desk teams for seamless service delivery.

Assist with events, vendor coordination, and setup to enhance the resident experience.

Why Choose Us?

Work in a Stunning Environment: Located in vibrant Downtown San Diego, The Electra offers an iconic setting with breathtaking views and luxury amenities.

Lead a Dynamic Team: Be a key player in fostering a culture of excellence and teamwork.

Advance Your Career: Gain leadership experience in a high-end residential setting.

Make an Impact: Shape memorable experiences for residents and guests while driving operational success.

Requirements

Qualifications:

Experience

2-4 years in luxury hospitality, guest services, or concierge roles required.

Prior leadership or supervisory experience in a high-end residential or hospitality setting is preferred.

Skills

Strong leadership and interpersonal skills.

Exceptional customer service abilities with a solution-oriented mindset.

Proficiency in guest management software and operational tools (e.g., BuildingLink, Parkade).

Ability to remain calm under pressure and handle challenging situations professionally.

Physical Requirements

Ability to stand and walk for extended periods.

Capable of lifting up to 50 lbs (e.g., luggage or deliveries).

Other Requirements

Availability for weekends, evenings, and holidays.

Professional appearance and demeanor at all times.

Equal Opportunity Employer:
Preferred Valet Parking is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Take the lead and make your mark in luxury living. Apply now to join The Electra team as our Lead Overnight Doorman/Ambassador!