Security Officer- Free Parking

ABOUT US:

The Palms Hotel & Spa combines genuine service, laid-back sophistication and oceanfront serenity into a 251-room vacation, meeting, and wedding destination where complete wellness and environmental awareness are at the center of each guest experience.

Privately owned and managed by a European family since over 25 years, The Palms is a AAA Four-Diamond rated hotel with a lush tropical pool area, a full-service beach operation, over 8,000SF of meeting and event space, an AVEDA lifestyle spa & salon, and ESSENSIA Restaurant & Bar, its signature natural gourmet eatery. The Palms Hotel & Spa is a member of Preferred Hotels & Resorts, a collection of the finest independent luxury hotels around the world, and Beyond Green, a global portfolio of planet Earths most sustainable hotels, and the recipient of Travel & Leisures Worlds Best Award for six consecutive years.

Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of our family!

JOB SUMMARY:

This role will assist in managing the Security department of the hotel to ensure completion and compliance with all hotel policies and procedures and government regulation standards and serve as safety and security manager in his/her absence. Help to ensure the safety and security of guests, visitors, and your fellow talent, as well as being responsible for safeguarding the hotel property and assets.

MAIN DUTIES & RESPONSIBILITIES:

• Maintain a professional image at all times with guests, visitors, and staff members. Work cooperatively with all hotel team members attend and participate in departmental meetings.
• Monitor radio communications, operations, and fire Control Panel.
• Maintain control of Lost and Found procedures
• Maintain key issuance.
• Maintain documentation of all incidents.
• Follow written and/or verbal instructions. Listen effectively, speak, read, and write English clearly to ascertain and document important information. Effectively communicate through the two-way radio system.
• Conduct all investigations as outlined in the Security Standard Manual. Investigate all incidents and submit all daily reports in accordance with the Security Standard Manual.
• Enforce all hotel rules/regulations in accordance with the Employee Handbook. Comply with duties described in the Security Standards Manual and any assigned by the Director of Security and/or Supervisor. Have a complete understanding of Emergency Procedures. Execute emergency procedures in accordance with hotel standards.
• Notifies immediate supervisors promptly and thoroughly of all problems or unusual matters of significance.
• Conducts staff members' bag checks.

OTHER DUTIES & RESPONSIBILITIES:

• Maintain the highest level of customer service and guest satisfaction according to the standards set forth by The Palms Hotel and Spa
• Ensure compliance with health and sanitation policies in all areas
• Adhere to all fire, safety, and security procedures according to hotel policy
• Adhere to all sustainability guidelines as per the Inspired by Nature Program.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Two years prior security experience is required, preferably one of those years in a hotel environment.
• Attention to detail and skilled organization.
• Ability to work effectively in a multi-cultural team environment.
• Proficient in the English language (written and verbal); second language is an asset.
• Ability to handle many tasks in an intense, ever-changing environment.
• Show genuine care for all co-workers and guest(s).
• Maintain a professional appearance and manner at all times.
• Able to project in a professional manner at all times.
• The ability to work well in a team environment.
• Proficient in the English language. A second language is an asset.
• High School Diploma or equivalent preferred.
• Good writing and report-taking skills required.
• Must be able to handle multiple tasks and able to make appropriate decisions in difficult situations.
• Previous use of two-way radio an asset. Knowledge of innkeeper law is an asset.
• Must be able to walk for extended periods of time.
• Must be flexible to work all shifts, including weekends and holidays.
• Must be customer-service oriented, and have excellent hospitality skills.

EXPERIENCE & EDUCATIONAL REQUIREMENTS:

• A high school diploma is a plus
• Previous work experience as a Security officer or similar role

• Basic computer skills

WORK CONDITIONS & PHYSICAL DEMANDS:

• Most of the time spent standing, walking, or there are some requirements to lift moderate weight (10-20 pounds)
• Typically located in a comfortable area. There may be regular exposure to mild discomfort from factors such as dust, odors, extreme temperature, inclement weather, noise, or lights.

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts, or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail.

The hotel operates seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill changing operational demands.

While performing the duties of this job, the team member will be regularly required to walk, stand, and sit. The associate will occasionally be required to climb and use the balance. Additionally, the team members will frequently be asked to use their hands and arms to carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. The team member will also come in contact with noxious and abrasive chemicals that must be handled properly to ensure the safety of the team member and others.