Security Officer and Front Desk Concierge ON CALL , PT AND FULL TIME

Overview
We are seeking a dedicated and professionals to join our team. This role is essential in providing exceptional customer service and ensuring a welcoming and safe atmosphere for all residents and guests. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various tasks efficiently. As the first point of contact for guests, the Front Desk Agent plays a crucial role in creating a positive experience.

Duties

• Greet guests upon arrival and provide a warm welcome.
• Check guests in and out efficiently while ensuring all necessary information is collected.
• Handle reservations, cancellations, and modifications with accuracy.
• Respond promptly to guest inquiries and resolve any issues or complaints effectively.
• Maintain an organized front desk area and ensure all materials are stocked.
• Monitor security systems, including CCTV, to ensure guest safety.
• Assist with conflict management as needed, utilizing skills in surveillance and loss prevention.
• Provide information about local attractions, services, and amenities to enhance guest experience.
• Ensure compliance with safety protocols, including first aid and CPR readiness.

Experience

• Previous experience in a customer service role is preferred.
• Familiarity with hotel management software is a plus.
• Skills in conflict management and loss prevention are highly desirable.
• A certificate in first aid or CPR is advantageous.
• Background in law enforcement or military service can be beneficial but not required.
• Strong interpersonal skills with the ability to remain calm under pressure.

Join our team where your contributions will directly impact guest satisfaction and overall success!

Job Types: Full-time, Part-time, Contract

Pay: $20.00 – $23.00 per hour

Expected hours: 8 – 40 per week

Benefits:

• Employee discount
• Paid time off
• Parental leave
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift

Experience:

• Security: 3 years (Required)
• Conflict management: 3 years (Required)
• Customer service: 3 years (Required)

Work Location: In person