Security Agent (Full Time)

Company Overview

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

Job Overview

As a Security Agent at Fanatics Betting & Gaming, you will be responsible for ensuring safety of all guests and employees at Fanatics Sportsbook Locations as well as be the first point of contact with all patrons. Reporting into the General Manager or other member of leadership of the property, you will play an integral role on the Retail Operations Team.

Responsibilities

• Compose accident or incident reports in a clear and concise manner
• Monitor critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging and escalating all alerts as necessary
• Ensure the safety of all team members and guests Observe the operation for irregular activities such as theft, responsible gaming issues such as underage gambling and intoxicated patrons
• Maintain a daily shift log
• Check equipment for functionality and report / follow-up on any adjustments needed
• Understand all gaming procedures
• Maintain familiarity with the rules and regulations and internal controls of the state gaming operator of the location

Experience and Skills

• Minimum 2 years of experience in high end customer service field preferred
• Strong interpersonal and communication skills, ability to build relationships
• Excellent verbal and written communication skills and exceptional attention to detail
• Must be able to work non-traditional hours, including nights, weekends and holidays
• Appetite to deliver service levels above and beyond expectations
• Knowledge in the security industry with some gaming experience preferred
• Must be able to obtain and maintain any and all state licensing

The pay rate for this position is $20/hr

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics Holdings Inc., a global digital sports platform. The Fanatics Sportsbook is available to nearly 93% of the addressable online sports bettor market in the U.S. in the following states: Arizona, Colorado, Connecticut, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Vermont, Virginia, West Virginia and Wyoming. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates nineteen retail locations including retail sportsbooks outside of Progressive Field and Nationwide Arena and the only sportsbook inside an NFL stadium at Commanders Field. Fanatics Betting and Gaming is headquartered in New York with offices in Denver and Dublin, Ireland.