Residential Concierge Security 2nd Shift FT $20hr (South Loop)

MFort Security Services is a contract security services company based in Chicago, Illinois. Our mission at MFort Security Services is simple: to provide high-quality service and build partnerships. Our team caters to each project’s specific needs to ensure excellence. We understand that excellent service begins and ends with experienced and friendly professionals. We value our employees and appreciate what they do for us every day. Employee loyalty is important, and we ensure that our staff members are properly trained and supported to best serve our customers. Our leadership understands the security business and has full confidence in serving you. With a focus on personalized service and customer satisfaction, we are always striving to meet and exceed expectations. EOE/M/F/D/V General Duties:

• Position may require long standing and walking hours while working at the assigned client site.
• Provide excellent customer service at the assigned location.
• Adhere and enforce all company rules, regulations, procedures, policies, and standards of conduct.
• Observe and report activities and incidents at the assigned client site.
• Maintain excellent situational awareness to identify suspicious activity, safety hazards and security concerns.
• Enforce access control and visitor management policies at assigned locations.
• Conduct patrols to check for suspicious activity, safety hazards and identify security concerns.
• Maintain professional working relationship with property management, MFort Security Services, employees, contractors, and other members assigned to the property.
• Responsibly use client and company equipment as security tools to monitor and document security activities.
• Perform other duties as assigned by MFort Security Services or client representative.

Education Requirements:

• High School Diploma or Equivalent

Qualifications:

• Must be at least 18 years of age.
• Previous experience (at least 5 years) working in a hotel or residential building
• Proven customer service experience in a luxury setting (at least 5 years)
• Polite, friendly, and self-assured attitude.
• Skills in multitasking and good time-management.
• Must have a service orientated mindset and be capable of making every guest feel valued.
• Ability to pass drug test and extensive background check.

Experience:

• Customer service: 5 years (Required)
• Residential/Concierge Experience: 5 years (Required)

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Open availability and must work weekends

Application Question(s):

• Why do you believe it is important for a concierge to provide excellent customer service?
• Why is maintaining a professional appearance important?
• How many years of Residential experience do you have?

License/Certification:

• PERC Card (Preferred)
• 20-Hour Certificate (Preferred)

Work Location: In person