Security Operations Support Manager

The SOSM will directly manage the Monday – Friday officer team. This involves completing all administration for said team; including annual leave, pay queries, appraisals, training, etc. Time will be set aside on a daily basis, to perform these duties.

The SOSM will oversee all daily Front of House Security, Towers, Control room operations, while reporting into the UK Security Manager (UKSM). This includes the Concourse and Tower entrances. The SOSM will assist the UKSM with relevant administration duties on a daily basis. In absence of the UKSM, SOSM will take full responsibility of the contract in the short term. SOSM will be required to attend various meetings to ensure seamless service delivery between departments.

Key Duties:

• Ensure team members complete all daily tasks.

• Ensure all team members are wearing the correct uniform and are well presented.

• To ensure all patrols of the team are completed and recorded, with regular spot checks to be completed.

• Respond to incidents and be aware of all procedures required within incidents, using appropriate Code and Phonetic Communication.

• To take lead in any incident situation and direct the team to ensure the incident is managed seamlessly in collaboration with the Control room team.

• To have complete understanding of Emergency procedures and the various actions that are required.

• To ensure that your team’s knowledge is upheld by personally conducting regular refresher training and doing spot checks.

• To monitor access and egress of personnel and respond to breaches.

• To ensure the delivery of a professional security service focused on the experience of colleagues and guests at Lloyds of London at all times.

• To ensure staff are briefed before commencement of their shift and updates throughout the day.

• To report any faults of equipment encountered while on duty, i.e. Radios, Smiths 500DT, etc.

• To immediately report all potentially suspicious packages, vehicles and characters to Control Centre.

• Any other duties deemed to be appropriate or necessary to the post.

• Conducts monthly one-to-one with your team.

• Conduct Mid-year and End-of-year appraisals with you team.

• To request any additional training you have identified your team member need, both as a team and as individuals.

• Liaise with reception and event staff to make sure our team is up to date with any new information.

• To develop and mentor your team members.

In the absence of UKSM the following duties will be required:

Key duties:

• Produce access reports

• Produce monthly Operations Reports

• Managing incidents and incident report writing

• Investigations of incidents

• Liaise with City of London police when necessary

• Act as point of contact for the Security Department

• Raise Purchase Orders if needed

• Order consumables

• Arrange for quotes to be produces if needed

• Maintain any logs, paperwork, spreadsheets.

• Attend weekly and monthly Service partner meetings

• Authorise annual leave for Supervisors

• Do spot checks on Supervisors

• Order uniform if needed

• Be on “standby” out of hours, as emergencies will be escalated

Candidate Attributes:

• A minimum of 5 years management experience within an appropriate security or customer service related environment.
• Experience of managing a Front of House team.
• A working knowledge of current technical security systems would be a strong advantage
• Ability to make effective and persuasive presentations on complex topics to employees, clients and senior management

• Command great presence on impact, with great grooming standards

• Great communication skills, both written and verbal.

• Great interpersonal skills.

• Highly client focused with a passion for customer service.

• Command exemplary leadership conduct that inspires others.

• Able to suggest, deliver and implement innovation and new initiatives to ensure continuous improvement to the service and experience of your team and clients alike.

• Able to work with other teams to achieve excellent service delivery.