Security – Centre Assistant

About us

We are fast-paced, supportive, engaging and our goal is to provide an inspiring space which offers world class service to our tenants and their customers (members of the public) alike.

Our work environment includes:

• Casual work attire
• Flexible working hours
• Lively atmosphere

Reporting to: Centre Manger

Location: East Ham

Job purpose: To assist the Centre Manager to ensure the smooth running of the centre, providing the highest level of customer service to key stakeholders, tenants, visitors, and contractors.

General: In the absence of the Centre Manager to always ensure the smooth running of the centre. To perform front of house duties such as greeting clients, and performing daily checks of the centre to support facility maintenance to the highest safety, compliance and cleanliness standards and other ad-hoc duties.

• Closing of the Mall
• Dealing with customer complaints in an efficient and timely manner, keeping the centre manager always informed without undue delay
• Ensure closing checks are completed in compliance with company standards.
• Regular mall cleaning when required
• Follow company policies and procedures when dealing with subcontractor access.
• Promote and advertise the business.
• Assist with organizing events
• Provide administrative support to the team and assist with various tasks as needed
• Contacting authorities where required, police, anti-social teams etc
• Being the face of customer care excellence

Qualifications/Skills Required

• Good spoken/written English
• The ability to communicate effectively with diverse groups of people.
• Administration – Proficient in using Microsoft
• Ability to problem solve
• Ability to work well under pressure

This position offers an opportunity to work in a dynamic retail centre where no two days are the same. We currently have a number of retailers completing their fit-out and as we gain momentum we require candidates that are flexible.

• You will need to be flexible.
• Provide cover Monday through Sunday, if necessary.
• A typical shift willinclude the closing of the centre

Provide holiday cover and events cover at times with short notice when necessary.

The ideal candidates will have great attention to detail, live near to or can commute easily to East Ham. Can work on their own initiative, provide administrative duties and confidently take on responsibility to provide a safe environment for members of the public, employees and tenants of the centre.

Please note that only qualified candidates will be contacted for an interview.

Job Type: Permanent

Pay: £11.00-£12.00 per hour

Expected hours: No less than 18 per week

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 2 years (required)
• Administrative experience: 2 years (required)

Language:

• English (required)

Work Location: In person

Reference ID: MPEH05092023