Mobile Security Manager

Job description

Blackbird Security Inc is looking to hire a Mobile Security Manager in Vancouver, BC.

Role Summary

Your primary responsibility will be to manage and lead our Mobile department in the Lower Mainland. The focus of this role is to ensure operational efficiency and manage day-to-day mobile operations. This role reports to the Regional Manager and Operations Manager. You will also work closely with various teams to analyze, strategize and implement security operations to meet and exceed client expectations and optimize mobile operations.

What’s in for you?

• Competitive wages
• Flexible schedules
• Paid training and growth opportunities to succeed in your role
• Career advancement opportunities through promotion from within
• Recognition programs and bonuses
• Goodlife Fitness Gym Membership – 25% discount on all membership fees (all tiers), $0 enrollment fees and share with one family member (post completion of the probationary period)

Job Responsibilities

• Lead and supervise day and overnight Mobile Security Operations.
• Supervise and train mobile supervisors and overnight mobile security officers.
• Spot check guards to ensure Post Orders are being followed and they are adhering to company/client policies.
• Conduct spot checks to ensure that the overnight staff is on-site, well trained, well dressed, knowledgeable, has the right attitude towards their role, and fully comprehends what their role is meant to accomplish.
• Deliver resources to sites when required, and at the same time, check on the quality service levels being provided by our employees, ensuring that he/she is very aware of the job functions and performing them properly.
• Utilize the scheduling system to manage staff assignments and monitor their activities at different locations during your shift.
• Address onsite issues promptly as requested by the Operations Manager and provide backup services when required.
• Proactively deal with onsite issues to ensure client satisfaction.
• Visit assigned sites regularly to ensure excellent client care and foster positive working relationships with security personnel.
• Motivate and coach employees to enhance their performance and job satisfaction.
• Provide key control measures when needed.
• Cover floor time if needed.
• Defuse disturbances by company policies and procedures.
• Understand and have knowledge of the company policies pertaining to the well-being of staff and the provision of operational services.
• Handle all interruptions and complaints in the assigned district.
• Oversee completion of staff site reports are done accurately and professionally, helping site staff to develop this skill to an expected level.
• Develop and maintain positive working relationships with supervisors and site guards.
• Identify potential security risks and respond accordingly.
• Defuse potentially volatile situations and intervene when necessary.
• Respond to emergencies and incidents within designated areas promptly and according to policy.

Job Requirements:

• Valid Security License is required.
• A valid Driver's license and own vehicle are required.
• Willingness to provide a Clean Drivers Abstract.
• Must be available to work shifts during the afternoon and overnight, as well as, day shifts as required.
• Prior supervisory and management experience is required.
• Strong understanding of mobile operations and protocols.
• 3 + years of experience working in Mobile Security and leading teams.
• Experience with arrests and detaining shoplifters preferred.
• Proven leadership abilities, able to mentor and lead a team of security professionals effectively.
• Excellent verbal and written communication skills, with the ability to convey complex security concepts to stakeholders.
• Retail security experience is an asset.

About Blackbird Security
Joining Canada's fastest-growing National Security Company is not just a job – it's an opportunity to make a meaningful difference in your career and in the communities we serve. Here are some compelling reasons why you should consider being a part of our dynamic team:

• Our Values: Our operations are guided by core values — Respect, Integrity, Teamwork, and Adaptability — which serve as the bedrock of our corporate culture. Join us in shaping a workplace where these values thrive, fostering a sense of belonging and achievement for everyone involved.
• Personal and Professional Growth: We believe in investing in our employees' growth. Joining us means access to career development pathways that enable you to reach your full potential. Our dedicated management team provides mentorship to guide you through your career journey, fostering a supportive and collaborative work environment
• National Presence: As a national Canadian security company, we operate coast to coast with major branches in all 10 provinces. This allows you to be part of a widespread network, contributing to the safety and security of communities across the country.
• Commitment to Community Betterment: Our commitment goes beyond providing security services. We actively engage in bettering the community by tailoring our security solutions to meet the unique needs of our clients and the areas we serve. By exceeding performance standards, we contribute to enhancing the overall safety and well-being of the community.
• Reputation for Excellence: Our reputation is built on consistently exceeding performance standards. Joining us means aligning yourself with a company that values excellence in service delivery and upholds the highest standards in the industry. Superior customer service is at the core of our operations, ensuring our clients receive the best possible security solutions.
• Diverse Range of Clients: Work with a variety of clients, from retail stores to high-end establishments, residential buildings, campuses, municipal offices, warehouses, and more. This diversity in clientele offers a dynamic and interesting work environment.

If you are passionate about making a positive impact, contributing to community safety, and advancing your career in a rapidly growing national security company, we invite you to join us. Together, we can build a safer and more secure future for our clients and communities.

We thank you for choosing to work with Blackbird Security Inc. Please note that only shortlisted candidates will be contacted by the recruitment team.

Job Type: Full-time

Pay: $48,000.00-$52,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you available to work shifts during the day, afternoon and overnight?

Experience:

• Security: 3 years (required)
• Supervising: 1 year (required)
• Management: 1 year (required)

Licence/Certification:

• Security Guard Licence (required)
• Driving Licence (required)

Work Location: In person