Full Time Security Dispatch Operator – Seneca Polytechnic Newnham Campus (IM)

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Benefits:

• Competitive pay
• Career advancement opportunities
• Continuous support from a Career Centre representative to ensure success
• Life, Medical, Dental and Vision Insurance
• Company wide Recognition Program
• Overtime Pay
• On-Site parking

Position overview:

With campuses across the Greater Toronto Area, Seneca Polytechnic offers degrees, diplomas and certificates renowned for their quality and respected by employers. Combining the highest academic standards with practical, hands-on learning, expert teaching faculty and the latest technology ensures Seneca graduates are career-ready.

Paragon is looking for a highly motivated individual for a Security Dispatch Operator position at Seneca Polytechnic Newnham Campus. The primary purpose of a Seneca Security Dispatch Operator is to be responsible for the overall coordination and dispatching of all security personnel to ensure the effective completion of all assigned tasks.

The hours for this position is days/afternoons/nights rotation and you will be expected to have open availability (7 days a week). The shift lengths are 8 hours. The pay rate for the position starts at $19.00/HR and is based on a leveling system. An Ontario Security Guard Licence is not required for this position.

Role and Responsibilities:

• Facilitate and foster an environment that is inducive to learning through security initiatives and building meaningful relationships with community members and key stakeholders.
• Coordinate and dispatch all security personnel to ensure the effective completion of all assigned tasks and calls.
• Maintain accurate records and logs of all tasks and calls.
• Maintain effective and orderly operations in the absence of leadership.
• Provide excellent customer service to community members and assist with general inquiries and transfer to applicable persons or departments.
• Monitor and answer general and emergency phone lines.
• Monitor and operate the security alarm system and fire panel and dispatch security personnel in response to relevant emergencies and incidents.
• Monitor and operate all CCTV systems across all campuses.
• Monitor a wide array of media outlets including social media to report on potential emergency situations in relation to all campuses.
• Liaise with emergency services and third-party alarm monitoring company as required.
• Liaise with other Seneca departments and third-party contractors with relation to security issues or functions.
• Perform access control functions such as contractor and after-hours sign-in/out and key issuance, et cetera.
• Perform general office duties such as filing, clerical and other assigned duties.
• Escalate major incidents to Shift Supervisors upon discovery.
• Assist with scheduled audits and tests of various security systems such as keysets, maglocks, emergency phones, panic alarms, interior and exterior lighting, et cetera.
• Assist with the training of new security personnel.
• Maintain training certifications on an annual basis or as required.
• Be up to date with security and Seneca policies and procedures.
• Other duties as assigned by Seneca Administrators or Paragon Management.

Minimum Requirements:

• Must be available to work full time, rotational day and night shifts.
• Standard First Aid & CPR Level C.
• 911 & Emergency Services Communication or related law enforcement post-secondary program graduates preferred.
• 1 year of security experience in post-secondary, related security experience or security training/formal education.
• 1 year of dispatch or call taking experience.
• Excellent written and verbal communication skills.
• Strong computer literacy (Word, PowerPoint, Excel, Outlook) and acceptable typing skills.
• Working knowledge of Provincial Offences Act, Criminal Code of Canada, fire prevention, crowd management techniques, crime scene preservation and basic investigative techniques.

If you are interested in this job or have any questions, please send your resume to impactcommissioner@pplguard.com.

*Don’t have a Security License? Follow this link to enroll in our training program!

Training

*Not qualified for this position? Please return to our company’s Indeed profile and apply to another role!

https://ca.indeed.com/cmp/Paragon-Security/jobs?l=Toronto%2C%20ON

“Paragon Security is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request and all reasonable measures will be taken to accommodate the needs of the applicant through the interview process and while employed.”

Job Types: Full-time, Permanent

Pay: From $19.00 per hour

Expected hours: 40 – 48 per week

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overtime

Application question(s):

• Are you a graduate of an Emergency Services Communications or related program?
• How many hours can you work per week?
• Do you have a vehicle?
• Are you currently in school or returning to school in January 2025?

Experience:

• Security Guard: 1 year (preferred)
• Call Taker/Dispatch: 1 year (preferred)

Licence/Certification:

• Ontario Security Licence (preferred)

Work Location: In person