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Job Description
Security Console Operator – Full-Time – Ciena Corporation
Why choose Paladin?
Site-Specific Benefits
Job Responsibilities
Skills, Knowledge & Abilities
Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Position: Full-Time Console Operator
Site: Ciena Corporation (5050 Innovation Dr)
Hours: Monday – Friday 0700 – 1500
Overtime Method: Eastern Standards Act (ESA)
Overtime Method: Eastern Standards Act (ESA)
Pay Rate: $21.50/hour
Posting Date: November 18, 2024
Closing Date: November 26, 2024
Why choose Paladin?
- Opportunities for advancement and growth
- Unionized benefits (including Education Allowance & Pension Plan)
- Free Uniforms
- Security license reimbursement
- Dry cleaning & hemming/tailoring allowance
- Paid vacation & sick days
- Additional perks!
Site-Specific Benefits
- On-Site Coffee & Beverages: Enjoy complimentary coffee and beverages while you work.
- Free Parking: Convenient and free parking available for all Full-Time employees.
- Cafeteria or Nearby Dining: Access to on-site cafeteria or nearby dining options for easy and convenient meals.
Job Responsibilities
- Dispatch and Response: Monitor alarms and incidents, dispatching appropriate responses as required.
- Reporting: Document all incidents and activities thoroughly into comprehensive reports.
- Escalation: Escalate urgent situations to appropriate stakeholders as required.
- Emergency Procedures: Ensure adherence to emergency protocols (e.g., bomb threats, fires, break-ins) and guide response actions.
- Emergency Services Liaison: Coordinate with local emergency services and client personnel as needed during incidents.
- Briefings: Provide updates and briefings to management, supervisors, and staff during and after incidents.
- Patrolling: Conduct regular security patrols as required to ensure the safety and security of the site.
- Other Duties: Perform other tasks as assigned to support site operations.
Skills, Knowledge & Abilities
- Technical Proficiency: Ability to work efficiently with Windows operating systems and Microsoft Office software (Excel, Word).
- Multitasking: Capable of managing multiple tasks simultaneously and prioritizing effectively in a fast-paced environment.
- Tracktik Knowledge: Familiarity with Tracktik or other security management software is a plus.
- Communication Skills: Excellent verbal and written communication skills in English. Knowledge of French is a strong asset.
- Customer Service: Superior professionalism and customer service skills, especially when interacting with clients, staff, and emergency services.
- Independent and Teamwork: Ability to function independently while also collaborating effectively with a team during critical situations.
- Previous Experience: Prior experience in an operations center is preferred.
Job Requirements
- Experience: Previous experience in a control room environment, including familiarity with CCTV systems and access control systems.
- Security License: Valid security license for the province of Ontario is required.
- First Aid Certification: Valid (WSIB Approved) First Aid Certificate Level C.
- Use of Force (UoF) & MOAB Certification: Candidates must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB).
- Note: Applicants who do not possess these certifications can join Paladin's UoF/MOAB training program before onboarding. Please note: This training is unpaid, but Paladin will cover all costs with a 6-month commitment to the position.
Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those applicants that are short-listed will be contacted for an interview.
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