Security Operations Manager

Location: 24 Colonnade Road, Ottawa ON

Schedule: Daytime, Monday to Friday

Position Overview

We are seeking a dynamic and experienced Security Operations Manager to oversee the day-to-day operations of our Mobile and Dispatch Operations, Risk and Compliance, and Special Event Management. The ideal candidate will possess strong leadership skills, a solid understanding of security protocols, and a commitment to excellence in service delivery. This role requires effective management of personnel, resources, and client relationships to ensure everything runs smoothly and contract requirements are met. The incumbent also supports national business initiatives, handles incident management and leads the quality assurance operations, ensuring top-notch service and compliance.

Some of your responsibilities include…

• Manage and supervise operational activities, including scheduling, staffing, and deployment of security personnel
• Manage effectiveness and efficiency through process improvements and active participation in forecasting operational needs, aligning with Business Managers, Field Leadership, and Human Resources
• Develop and maintain strong relationships with clients, addressing their concerns promptly and effectively to enhance satisfaction and retention
• Develop strategy for compliance, including auditing, non-conformance reporting, and incident management
• Conduct regular assessments and audits to identify areas for improvement and ensure compliance with regulatory requirements
• Manage and monitor the development and implementation of Post Orders/Work Instructions, and conduct investigations of non-compliance, grievances, and complaints
• Provide leadership, management and guidance to ensure the effectiveness of supervisors and employees
• Counsel supervisors and employees on performance, career progression, and interpersonal conflicts; conduct disciplinary actions and participate in conflict resolutions
• Build and maintain relationships with new, existing, and potential clients to grow our business

What’s in it for you?

• Work for a reputable and nationally known company
• Work in a challenging and rewarding work environment
• Employer paid professional development
• A comprehensive benefits package
• Generous paid time off, holidays and sick days
• Retirement plans with company matching of employee contributions
• Employee discount programs, social outings and holiday gatherings

Skills

• Effective communication and interpersonal abilities, with a customer-focused approach to service delivery
• Self-motivated with ability to function autonomously in a multi-faceted environment
• Results and target-oriented with the ability to work under pressure
• High level of confidentiality, discretion and professionalism
• Experience in proposal development, client relations, and contract management
• Strong computer skills in MS Office Suite and relevant software applications

Requirements

• Post-secondary Diploma in related field such as: Business Admin, Police Foundations, Operations Management or equivalent level of experience and/or education
• 8 years of management experience with several direct reports
• 5 years of experience in the physical security industry
• Physical Security Professional (PSP) OR CPP designation is considered an asset
• English mandatory, French is considered a strong asset
• Ability to obtain a secret level security clearance
• Valid Ontario driver’s license (G) and clean driving record

Application Process

If we’re the right fit for you, we want to hear from you! Send us your resume and cover letter to competition@commissionaires-ottawa.on.ca.

NOTE: Only those candidates that meet the specified requirements will be considered for this position. Candidates that do not meet the requirements may be considered for similar opportunities.

Commissionaires’ values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender and age.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Commissionaires’ Policies on Accommodation, a request for accommodation will be accepted as part of Commissionaires’ hiring process.

Commissionaires-Ottawa does not use artificial intelligence (AI) to screen, assess, or select applicants. However, please be aware that some third-party tools we utilize in our recruiting and selection process may incorporate AI technology. We appreciate all who apply, however we will only be contacting candidates of interest.