Manager, Security Services

Career Opportunity

The Calgary TELUS Convention Centre is looking to hire the position of Manager, Security Services in the Security Department. Reporting to the Senior Manager, Client Operations, the Security Services Manager is responsible for the overall daily operations of the Security Services Department. This includes managing a team of Security Services Agents whose responsibility is to maintain the security and safety of people and property under the care and control of the Calgary TELUS Convention Centre (CTCC) and to provide ancillary business and customer services to staff members, in-house service providers, clients, and members of the public.

It is the Security Services Manager’s responsibility to ensure the Security Services Department is adequately trained, competent and accredited to provide these services by having knowledge of company policies and procedures and federal, provincial, and municipal legislation relating to matters of safety and security-related duties.

• Oversee the day-to-day security operations for the property, ensuring that all security-related activities function ethically, efficiently, effectively and with utmost professionalism.
• Ensure full compliance with legislation governing security and investigative services as defined in the Security Services and Investigators Act, the Security Services and Investigators Regulations and the Security Services and Investigators Act Ministerial Regulations; including but not limited to maintaining license status, training qualifications, authorized equipment, reporting requirements, complaint processes and Code of Conduct. Monitor and convey changes to this legislation and accreditation standards, file for exemptions when required, to ensure compliance by security personnel.
• In consultation with the Senior Manager, Client Operations, develop, implement, maintain and audit security policies and procedures.
• Track security occurrences; monitor crime and safety trends and incidents and provide recommendations to the Senior Manager, Client Operations.
• Ensure incident reports are completed by Security Services Agents for all incidents and review to ensure documentation meets CTCC Standards.
• Ensure reports and records are submitted, stored and maintained in accordance with company and regulatory standards.
• Address organizational security concerns, investigate and recommend corrective actions to the Senior Manager, Client Operations.
• Oversee day-to-day activities related to the maintenance and functionality of the building’s access control, CCTV, intercoms, portable radios, etc.
• Monitor and ensure the building access control protocols are being maintained, including but not limited to, access card management, hard key management, client room unlock/lock procedures, building unlock/lock procedures, etc.
• Conduct event risk assessments to establish minimum and recommended event safety and security requirements.
• Manage security resources and assets, including but not limited to, contract security and medical labour for client-related requirements.
• Ensure an inventory of all security systems, equipment, and supplies, is kept up to date.
• Participate as an active member of the CTCC’s Emergency Management Committee (EMC), including modifying the emergency action plans and procedures for the property as required for review by the EMC.
• Lead, plan, direct, and control responses to emergency situations and evacuations, including acting as Incident Commander.
• Facilitate response to emergency operations, including acting as Incident Commander, and establishing relations with external agencies which may include but not limited to, local law enforcement and municipal agencies.
• In collaboration with OH&S organize and lead the fire alarm, evacuation, and other emergency response drills.
• Participate as an active member of the CTCC’s Health & Safety Committee.
• Ensure staff are properly trained in and comply with CTCC’s safe work practices and Occupation Health & Safety regulations.
• Provide guidance, motivation, and direction to Security Services Agents in accordance with all CTCC policies and procedures.
• Support the recruitment, selection, and retention of Security Services Agents.
• Manage the performance management process for all Security Services Agents, with support from the Director, Facility Operations.
• Maintain employee schedules, time off requests, and pay adjustments and submit approved timesheets to the Payroll Department.
• Lead the Security Services training program with support from the Senior Manager, Client Operations.
• Build and manage relationships with clients, guests, employees, in-house service providers, contractors, tenants, and stakeholders ensuring security issues are addressed promptly.
• Provide recommendations to the Senior Manager, Client Operations on the yearly operational and capital expenditure budgets and participate in capital projects from the planning stage forward.
• Process Security Services operational expenditures as defined by the CTCC’s Purchasing Policies.
• Undertake other duties and projects as required, and
• At times, work evening and weekend hours when necessary to support event and shift coverage requirements.

• Must possess and maintain a valid Government of Alberta Security Services license with no restrictions, defined by the Security Services and Investigators Act & Regulations, or otherwise which would prevent them from performing their assigned duties.
• Minimum 7 years of industry experience and 3 years in a leadership capacity
• Experience and working knowledge of the Criminal Code of Canada and applicable Provincial Statutes.
• Possess and maintain training requirements established by the Security Services training program, including but not limited to, First Aid (Standard Level C with AED or equivalent), Alberta Basic Security Training or equivalent.
• Maintain professional and personal integrity, confidentiality, and possess a strong work ethic.
• Experience and working knowledge of Access Control Systems, CCTV, and Report Writing Systems.

• Accountability – Sets enhanced objectives for self and others. Monitors performance trends and identifies opportunities to improve standards. Provides regular feedback and suggests alternative approaches necessary to ensure that organizational objectives and superior standards are achieved. Delegates responsibility and reallocates resources as needed to ensure that priorities are met for initiatives within area of responsibility.
• Conflict Management – Steps up to conflicts; seeing them as opportunities. Is unbiased and trustworthy in situations that involve personal conflicts of interest. Hammers out tough agreements and settles disputes equitably. Moves quickly to resolve issues to prevent escalation.
• Risk Management – Manages highly sensitive complex situations. Conducts risk assessment when identifying or recommending strategic and tactical options. Develops and implements contingency plans in highly complex and sensitive situations where errors have a high level of consequences.
• Leading Others – Regularly provides constructive feedback and recognition to team members regarding job performance and works with them to identify work goals and create individual development plans. Identifies, mentors, and raises the profile of future high performers and leaders. Determines best approach and mediates conflict between individuals and groups.
• Problem Solving – Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders.

• Leadership
• Compliance
• Customer Service
• Verbal and Written Communication
• Incident Response
• Critical Thinking
• Risk Management
• Organization
• Policy and Procedure Development
• Technical
• Diplomacy
• Collaboration
• Ability to work in a fast-paced, high-intensity work environment

• Maintain a reasonable level of physical fitness to be able to handle the demands of emergency situations including long hours, stress, and physical exertion.
• Good mobility is essential for assessing the situation, coordinating resources, and making decisions. This includes walking, climbing, and possibly running.
• Must have the stamina to stay focused and effective over extended periods.
• Clear vision and good hearing are essential for assessing scenes, communicating with responders, and making critical decisions.

• Post-secondary education in a related field.
• ICS 200 equivalent or above.
• PPCT equivalent considered an asset.

The Calgary TELUS Convention Centre:

• Is Calgary’s meeting place, bringing the community together in a central hub to connect, learn, innovate, celebrate, support, and grow.
• Connects Calgary with the global community, leveraging our assets to create opportunities that impact the lives of Calgarians and Canadians.
• Takes pride in our city and in delivering Calgary’s message of hospitality, prosperity, and enlightened growth to countless visitors.
• Is honoured to promote Calgary to the world and host hundreds of events each year.
• Is responsible for promoting Calgary by working with partners to build Calgary’s reputation as the destination of choice.
• Is committed to providing a productive, comfortable, sustainable environment to our guests and employees.

As a registered Living Wage Employer in the Province of Alberta, we are committed to paying our employees a living wage, allowing them to meet basic living needs and participate in their communities.

The Convention Centre offers a comprehensive salary and benefits program that includes life and dependent life insurance, short and long-term disability, health, and dental benefits, travel medical emergency insurance, flexible spending account, employee assistance program, pension plan, flex and bonus hours, wellness programs, educational opportunities, and access to a fitness center.

The Calgary TELUS Convention Centre is committed to protecting employees and others from hazards in the workplace, including infectious and vaccine-preventable diseases, and maintaining a protected workforce.

Individuals interested in applying for this position can apply online or submit a resume and cover letter to careers@calgary-convention.com. This posting will remain open until September 30, 2024. We thank all applicants for their interest.

Visit our website at https://calgary-convention.com/